I don't see the Project I'm looking for under "My Productions." Help!

If you're logged in to TiM and you don't see the Project you're looking for under "My Productions," try the following:

Confirm that the Invite was sent to the correct email address.

• Ask your Production Contact to confirm which email address your Invite was sent to, and that your email address was spelled correctly!
• Production can easily resend the Invite to a different address if necessary.

Confirm that your current email address is listed in your TiM Account Settings. 

• Make sure that your Account Settings are up-to-date with your current email address.
• If the Invite was sent to an email that is not listed in your Account Settings, first update your Account Settings with all the email addresses you use. Then, ask your Production Contact to resend your Invite. 
• Contact TiM Support if you need further assistance. 

If you're a Company Admin, you can access new Projects from your Company Account instead of "My Productions."

• Company Admins do not need to be invited to every Project. Instead, Admins can access any Project housed within a Company Account via the Company dashboard:
  1. Select "Company Account" from the header.
  2. Select the Company Name from the drop down.
  3. Click into the new Project from the Company dashboard.
• For Company Admins, new Projects will be listed under "My Productions" once they've clicked into the Project for the first time.