The employee says they've uploaded their supporting documents / Attachments but I don't see them in the Approval Pipeline. What's going on?

Submitting supporting documents (aka Attachments) in TiM is a two step process:

The first step is to upload the document files.
The second step is to share the uploaded files with a Project. 

For detailed instructions, see: How to upload and share supporting documents at any time

If an employee claims they've uploaded their documents, but you do not see the files listed in the Attachments column of the Approval Pipeline, please ask the employee to complete the steps below to ensure the document has been shared with the Project.

1. Login at hellotim.com.
2. Select "My Documents" from the header.
3. Click the blue "share" button next to the file name.
4. Select the checkbox next to the name of the Project.
5. Click "Share."
6. Repeat for each file that needs to be submitted to production.

Pro Tip: The employee will know the document has been successfully shared with production when "(#)" appears next to "share." The number refers to the number of Projects the document has been shared with in TIM.