- The Invite was sent to spam -- Tell the employee to check their spam folder.
- The Invite was sent to a wrong or misspelled email address -- Make sure the email address was spelled correctly, and with the proper domain (@gmail.com, @mac.com, @me.com, @earthlink.net, etc.).
- The Invite was sent to an email address that sin't connected to the person's TiM Account.
NOTE: Employees can have multiple email addresses connected to their TiM Account, so if Invites are sent to any email address, it will funnel to their TiM Account. See: How to add Alternate Email Addresses to your TiM Account.
- If an Invite is sent to a wrong or misspelled email address, or an email address not connected to the person's TiM Account, go to Crew Management and click "Resend Invite" to edit the email address the original Invite was sent to and resend the Invite to the correct email address.
Pro Tip: You can tell if an Invite was sent to an existing TiM Account because the user's name will appear in Crew Management. If you see "(pending)" instead of the person's name, the Invite was sent to an email address that is not connected an a TiM Account.
If you have verified that the Invite was sent to the correct email address, and the employee still has not received the email Invite, this may be because sometimes spam filters are super aggressive and don't let the system-generated TiM messages in. In this case, employees can always go to hellotim.com and login or sign up using the address the Invite was sent to. They will be directed to their Startwork upon login.
NOTE: Employees should always use their personal email address, or whichever email address will travel with them from one Project to the next, as their TiM login, and link Alternate Email Addresses, such as work-related addresses, to their TiM Account via Account Settings.