"Unable to Sign In"

The "Unable to Sign In" message is triggered from TiM's single sign on solution, OKTA, a third-party service.

If you receive this message, please take the following steps:

1. Clear your browser cache and make sure you're using the most up to date browser version.
   • Here are instructions: How to clear your browser cache and ensure you're using the latest browser version
     
     
2. Go to the TiM Log In screen and reset your password.
   • Click the "Forgot Password?" link to trigger a password reset email.
   • Please note that resetting your TiM password will update your password for any applications your OKTA single sign on might be connected to, ie: TiM, My Cast & Crew, Media Services Crew Portal, and CAPS+.
     
     
3. Go to the TiM Log In screen and log in to your TiM Account using your new password. 

If you still experience issues after following the steps above, please Contact TiM Support and describe the symptoms you're experiencing. Please provide a screenshot if you can - please include the URL in the screenshot if you can.