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  1. TiM Help Center
  2. Sign Up, Log In, & Account Settings Help

Sign Up, Log In, & Account Settings Help

Instructions for creating and accessing your TiM Account and editing your Account Settings.

How to's related to Sign Up and Log In

  • How To Deactivate and Reactivate Your TiM Account
  • How to Sign Up for TiM / Create a TiM Account
  • How to Log In to TiM
  • How to set up MFA via the Okta Verify app (recommended)
  • How to set up MFA via SMS Authentication / text message
  • How to set up MFA via Voice Call Authentication
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If you receive any of these messages during Sign Up or Log In, here's what to do:

  • "Your account is currently locked."
  • "Invalid email or password."
  • "The Phone Number entered is already in use with another Account."
  • "The Primary Email Address entered is already in use with another Account."
  • "The Alternate Email #_ entered is already in use with another Account. "
  • "Password does not match criteria with a complexity of only [#]"
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Sign Up, Log In, & Account Settings FAQs

  • Forgot your password?
  • I haven't received the SMS / text message with my MFA code
  • I can't change the phone number to receive a MFA verification code. What do I do?
  • I haven't received the phone call with my MFA code
  • Why am I being asked to reset my password?
  • What is Multifactor Authentication (MFA)?
See all 15 articles
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