A TiM user account can be deactivated if a user no longer wants their account to be accessible, or if a legal and/or security need arises. 

Accounts can always be reactivated if needed.

This article covers:

• What happens when a TiM Account is deactivated?
• Who has the ability to deactivate and reactivate a TiM Account?
• How to deactivate your TiM Account (step by step instructions)
• How to reactivate your TiM Account (step by step instructions)

What happens when a TiM Account is deactivated?

When a TiM Account is deactivated, it means that no one can log in to that account, even if they have the correct log in credentials. 

For legal reasons, all of the information within the account is stored, including all Startwork documents. Users with deactivated accounts will also continue to receive certain types of TiM notifications such as Invites to new Projects.

Who has the ability to deactivate and reactivate a TiM Account?

A user has the ability to deactivate and reactivate their TiM account independently (see instructions below).

The TiM Support team also has the ability to deactivate and reactivate TiM Accounts, with authorization from account owners or if a legal and/or security need arises. 

How To Deactivate Your TiM Account

1. Log in to your TiM Account.
2. Click the gear icon at the top right corner of your screen.
   • If using a mobile device, click the three lines at the top right corner.
3. Select "Account Settings."
4. Scroll down and select "Deactivate Account".
   
   
   
   
5. A pop up window will open. Confirm that you would like to deactivate your TiM account by clicking "YES Deactivate".
   
   
   
   
6. You will then be logged out of TiM, and you will receive an email confirmation from donotreply@hellotim.com with the email subject "Your TiM account has been deactivated."

How To Reactivate Your TiM Account

If you have any trouble reactivating your TiM Account independently, feel free to Contact TiM Support for assistance.

1. Log in to your TiM Account.
2. You will be prompted to complete Multi Factor Authentication (MFA).
3. Once your MFA is verified, a pop up window will open and let you know that your TIM Account is deactivated, and will ask if you would like to reactivate it. Select "Yes".
   
   
   
   
4. A pop up appears, with a message letting you know that TiM sent you an email to reactivate your account. Click "OK" to clear this pop up.
   
   
   
   
5. Check your email! Look for an email from donotreply@hellotim.com with the email subject "Reactivate your TiM Account".
   Pro Tip: Check for your spam / trash folders if you do not see the TiM email in your inbox!
   
   
6. Open the email and click on the blue button "Reactivate your TiM Account".
   
   
   
   
7. The "Reactivate" button in the email will link you back to the Reactivate Account Login Page.
8. Enter your Primary Email Address, password, and phone number (without dashes or parenthesis).
9. Click "REACTIVATE".
   
   
   
   
10. A pop up appears to confirm that you want to reactivate your account. Click "Reactivate".
    
    
    
    
11. You will then see a message confirming that your account has been reactivated.
    
    
    
    
12. You are brought back to the TiM login page and prompted to log into TiM. You will receive an email confirmation from donotreply@hellotim.com with the email subject "Your TiM account has been reactivated."