TiM is a user-based system, which means that every person who uses TiM should have their own personal TiM Account, which can be connected to multiple Companies and/or Projects. You will always log in via your personal TiM Account to access any Company Account or Project.

How to Log In to TiM

1. Go to https://app.hellotim.com and select "Log In".
   Pro Tip: You can also go to hellotim.com and select "Log In".
   
   
2. Enter your Primary Email Address.
   
   
3. Enter your Password.
   Pro Tip: Click the "eye" icon to verify that you have typed your password correctly.
   
   
4. Click "Log In."
   
   
5. You will be prompted to complete Multifactor Authentication (MFA).
   Pro Tip: You only need to set up one MFA factor, you do not need to set up all three! 
   • If this is your first time logging in since January 2021, you will be prompted to set up your MFA factor for the first time.
   • For more info, see:
     • How to set up MFA via the Okta Verify app
     • How to set up MFA via SMS Authentication / text message
     • How to set up MFA via Voice Call Authentication
6. Once your MFA is satisfied, you will successfully log in to your TiM Account. 

If you receive any of these messages during Log In, the hyperlinks below provide troubleshooting methods:

• "Unable to Sign In"
• "Your account is currently locked."
• "Invalid email or password."
• "E0000038" or "E0000007"
• "The Phone Number entered is already in use with another Account."
• "The Primary Email Address entered is already in use with another Account."
• "The Alternate Email #_ entered is already in use with another Account."
• "Password does not match criteria with a complexity of only [#]"

FAQs regarding Log In:

• Why am I being asked to reset my password?
• Forgot your password?
• I can't change the phone number to receive a MFA verification code. What do I do?
• I can't receive a password reset link because I don't have access to that email inbox. What do I do?
• I signed up with an old email address. Can I update my Account with a new email address?
• I already have a TiM Account registered to an old production-provided email that I no longer have access to. What do I do?