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  1. TiM Help Center
  2. Sign Up, Log In, & Account Settings Help
  3. Sign Up, Log In, & Account Settings FAQs

Sign Up, Log In, & Account Settings FAQs

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  • Forgot your password?
  • I haven't received the SMS / text message with my MFA code
  • I can't change the phone number to receive a MFA verification code. What do I do?
  • I haven't received the phone call with my MFA code
  • Why am I being asked to reset my password?
  • What is Multifactor Authentication (MFA)?
  • What is Okta?
  • What applications can my Okta account be connected to?
  • I can't receive a password reset link because I don't have access to that email inbox. What do I do?
  • What's the difference between my Primary Email Address and Alternate Email Addresses?
  • What email address should I use as my Primary Email Address?
  • I signed up with an old email address. Can I update my Account with a new email address?
  • I already have a TiM Account registered to an old production-provided email that I no longer have access to. What do I do?
  • What is the difference between the email listed in My Profile vs. the emails listed in my Account Settings?
  • I already have a TiM Account, production Invited me with a different email, and I can't change the pre-populated email to log in! Help!
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