FAQs
Common questions we receive from administrators, managers, and crewmembers.
Admin & Manager FAQs
- How can I tell what type of packet each employee has received?
- Someone's working at multiple rates. How do I do a Job Change?
- I sent an invite, but the employee hasn't received it. Help!
- An employee submitted startwork, but it's wrong. How do I edit it?
- Someone's telling me they can't find their startwork, but I built it. What's happening?
- There's a mistake on someone's I-9/they shouldn't have gotten an I-9. How do I send it back or delete it?
Crewmember FAQs
- Production says they've invited me to the project but I don't see the email. What's up?
- The system says my phone number is in use. What's up?
- I forgot my password / I'm locked out of my account. What do I do?
- There's wrong information on my startwork. What do I do?
- Who is my Production Contact?
- Can I view or download a copy of my own startwork?