FAQs
Common questions we receive from administrators, managers, and crewmembers.
Admin & Manager FAQs
- I sent an Invite, but the employee hasn't received it. Help!
- Someone's working at multiple rates/positions. How do I send them Startwork for each role?
- An employee needs to receive an additional form / a clean copy of a previously submitted form / packet. How can I send that in TiM?
- An employee submitted Startwork, but it's wrong. How do I correct it?
- Startwork was submitted where the employee's personal information is incorrect. How can it be corrected?
- I'm seeing 'No Packet Assigned!' in Crew Management. What does this mean?
Crewmember FAQs
- I initially signed up with an old email address, and I'd like to update my TiM Account with my new email address. How do I do this?
- I already opted in to Direct Deposit, and I need to change my bank info. How do I do this?
- What is it like to complete & submit Startwork in TIM?
- Production says they've invited me to the Project but I don't see the email. What's up?
- The system says my phone number is in use. What's up?
- I forgot my password / I'm locked out of my Account. What do I do?