Common questions we receive from administrators, managers, and crewmembers.
Admin & Manager FAQs
- What's the difference between a Standard Packet and a Special Packet?
- What's the difference between a Master Company Admin and regular Company Admin?
- What does "(pending)" in Crew Management mean?
- When I view Startwork, I see asterisks instead of SSN or Bank Info. What does this mean and what do I do?
- Can I send myself Startwork in TiM?
- How do I update my packets to utilize Work State Viewing Permissions?
- How do I sign up for direct deposit?
- Where can I find my timesheet / pay slip / pay stub records?
- Do I have to use MFA to access my information?
- Where can I find my Employer of Record (EOR) info for unemployment or to receive copies of my tax documents like W2 and 1099?
- I don't see the Project I'm looking for under "My Productions." Help!
- I skipped opting in to Direct Deposit because I didn't have my Bank info on hand, and now I'd like to opt in. How do I do this?