FAQs
Common questions we receive from administrators, managers, and crewmembers.
Admin & Manager FAQs
- An employee submitted Startwork, but it's wrong. How do I edit it?
- I sent an Invite, but the employee hasn't received it. Help!
- Someone's working at multiple rates. How do I do a Job Change?
- I sent an Employee Invite with the wrong employment information! What do I do?
- There's a mistake on someone's I-9/they shouldn't have gotten an I-9. How do I send it back or delete it?
- What's the status of my employee's Startwork?
Crewmember FAQs
- Production says they've invited me to the Project but I don't see the email. What's up?
- The system says my phone number is in use. What's up?
- I forgot my password / I'm locked out of my Account. What do I do?
- There's wrong information on my Startwork. What do I do?
- Who is my Production Contact?
- Can I view or download a copy of my own Startwork?