FAQs
Common questions we receive from administrators, managers, and crewmembers.
Admin & Manager FAQs
- What's the difference between a Standard Packet and a Special Packet?
- What's the difference between a Master Company Admin and regular Company Admin?
- What does "(pending)" in Crew Management mean?
- When I view Startwork, I see asterisks instead of SSN or Bank Info. What does this mean and what do I do?
- Can I send myself Startwork in TiM?
- How do I update my packets to utilize Work State Viewing Permissions?
Crewmember FAQs
- I already have a TiM Account, production Invited me with a different email, and I can't change the pre-populated email to log in! Help!
- I skipped opting in to Direct Deposit because I didn't have my Bank info on hand, and now I'd like to opt in. How do I do this?
- When will I receive my paycheck?
- I don't want my personal email address or phone number to appear on Project Crew Lists in TiM. How can I control this?
- Who is my Production Contact?
- Production says they've invited me to the Project but I don't see the email notification. What's up?