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  1. TiM Help Center
  2. FAQs

FAQs

Common questions we receive from administrators, managers, and crewmembers.

Admin & Manager FAQs

  • What's the difference between a Standard Packet and a Special Packet?
  • What's the difference between a Master Company Admin and regular Company Admin?
  • What does "(pending)" in Crew Management mean?
  • When I view Startwork, I see asterisks instead of SSN or Bank Info. What does this mean and what do I do?
  • Can I send myself Startwork in TiM?
  • How do I update my packets to utilize Work State Viewing Permissions?
See all 20 articles

Crewmember FAQs

  • How do I sign up for direct deposit?
  • Where can I find my timesheet / pay slip / pay stub records?
  • Where can I find my W-2?
  • Do I have to use MFA to access my information?
  • Where can I find my Employer of Record (EOR) info for unemployment or to receive copies of my tax documents like W2 and 1099?
  • I don't see the Project I'm looking for under "My Productions." Help!
See all 16 articles

TiM Troubleshooting Tips & Tricks

  • How to clear your browser cache and ensure you're using the latest browser version
  • I don't see the button I'm looking for...
  • This area appeared properly yesterday, but today it looks off!
  • This button isn't responding!
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