Admin & Manager FAQs
A list of the most common questions we receive from administrators and project managers. Is your Q on this list?
- I sent an Invite, but the employee hasn't received it. Help!
- Someone's working at multiple rates/positions. How do I send them Startwork for each role?
- An employee needs to receive an additional form / a clean copy of a previously submitted form / packet. How can I send that in TiM?
- An employee submitted Startwork, but it's wrong. How do I correct it?
- Startwork was submitted where the employee's personal information is incorrect. How can it be corrected?
- I'm seeing 'No Packet Assigned!' in Crew Management. What does this mean?
- An employee needs to receive a clean Direct Deposit form to change their Bank info. How can I send that in TiM?
- I sent an Employee Invite with the wrong employment information! What do I do?
- There's a mistake on someone's I-9/they shouldn't have gotten an I-9. How do I send it back or delete it?
- An employee is requesting that their Employment Details be revised. How do I handle this?
- What's the status of my employee's Startwork?
- An employee told me that when they go to submit Startwork, they receive the message that their Startwork is not published. What's going on?
- How can I tell what type of packet each employee has received?
- I set up my approval workflow so someone could approve Startwork as a Line Producer (or UPM, etc.), but they say it's not working. Why?
- What is a Startwork Gatekeeper?
- Can I download blank PDFs of my Project's Startwork packets?
- Why aren't Company Admins appearing on the Crew List for my Projects? Do I have to invite them to every Project?
- What email address should I use to invite employees?
- What email address should I use as my TiM login?
- Can I send an Invite without a Rate?
- Is Startwork automatically sent to the Payroll Company, or do I have to send it?
- What is a Pickup Code?
- Can I upload a Crew List to TiM?
- I'm building my packet, but there's no I-9. Why?
- We have a parent company and subsidiary companies. Should we set up multiple TiM Company Accounts?
- WHERE ARE TIME CARDS! How do I do timecards?
- Who can verify I-9s?
- Who is my Startwork Point Person?
- Why can't I enter a day rate in TiM?
- Why don't I see this employee in Mobile?