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Admin & Manager FAQs

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A list of the most common questions we receive from administrators and project managers. Is your Q on this list?

  • What's the difference between a Standard Packet and a Special Packet?
  • What's the difference between a Master Company Admin and regular Company Admin?
  • What does "(pending)" in Crew Management mean?
  • When I view Startwork, I see asterisks instead of SSN or Bank Info. What does this mean and what do I do?
  • Can I send myself Startwork in TiM?
  • How do I update my packets to utilize Work State Viewing Permissions?
  • What does Work States: "None Designated" Mean?
  • FYI: Onboarding Minors in TiM
  • An employee needs to receive additional Startwork / a new form. How can I send that in TiM?
  • Someone's working at multiple rates/positions. How do I send them Startwork for each role?
  • What does 'No Packet Assigned!' in Crew Management mean?
  • An employee is requesting that their Employment Details be revised. How do I handle this?
  • What's the status of my employee's Startwork?
  • How can I send a direct deposit form to an employee in TiM?
  • An employee told me that when they go to submit Startwork, they receive the message that their Startwork is not published. What's going on?
  • How can I tell what type and version of packet / Startwork Template each employee has received?
  • Why aren't Company Admins appearing on the Crew List for my Projects? Do I have to invite them to every Project?
  • What is the "Company level" versus the "Project level"?
  • Why can't I enter a day rate in TiM?
  • Why don't I see this employee in Mobile Timecards?
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