Why don't I see this employee in Mobile Timecards?

TiM and Mobile are two separate software systems. An employee is not automatically set up in Mobile once their Startwork is submitted, Fully Approved, or sent to payroll in TIM. 

Once Startwork is sent to payroll, the Startwork goes through a quality assurance (QA) test and is then processed by the payroll team before the information is activated in Mobile. This QA test and processing could take up to 24 hours to complete.

If you don't see someone in Mobile, double check:

Has the Startwork been sent to payroll?

NOTE: Only people with "Approve Startwork as Startwork Gatekeeper" or "Approve Startwork as Production Accountant" Permissions are able to send submitted Startwork to payroll or see if Startwork has been sent to payroll.

• Go to the Approval Pipeline.
• To the right of the employee's name, is there a check mark and a date in the orange "Sent to Payroll" column? (See screenshot below) If so, it has been sent to payroll. 
• If the Startwork has not been sent to payroll yet, follow these instructions to send to payroll.

Has their Startwork been received by payroll?

NOTE: Only people with "Approve Startwork as Startwork Gatekeeper" or "Approve Startwork as Production Accountant" Permissions are able to send submitted Startwork to payroll or see if Startwork has been sent to payroll.

• In the Approval Pipeline, under "Recent Batch History" at the bottom of the screen, search for the employee's name to identify when the employee's Startwork was sent. 
• Next to the recipient's email address, is there a check mark? If there is a check mark, it means the recipient successfully downloaded the payroll. 
• If the Startwork was sent but never downloaded by payroll, follow these instructions to re-send to payroll, and contact your payroll coordinator or paymaster to ensure they receive the batch.

If you see your Startwork has been sent to and successfully downloaded by payroll, and it's been more than 24 hours since the Startwork was sent, please email Mobile Support at sws@media-services.com for further assistance.