If you forgot your password, it's best to reset it (see instructions below). You will need access to your email inbox to receive the password reset link.

Related article: I can't receive a password reset link because I don't have access to that email inbox. What do I do?

If the system is telling you that you are locked out, you have entered an incorrect password too many times. Contact TiM Support and ask a TiM Agent to unlock your TiM Account for you. In the future, click the "Forgot password?" link after no more than one or two attempts so this does not happen again. 

How to reset your password: 

1. Go to hellotim.com
2. Select "Login". 
3. Select "Forgot password?"
   
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4. Enter your current TiM login email (the one you used to create your TiM Account).
5. Click "Email Password Reset Link".
   
   
   
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6. A link will be sent to your Primary Email Address to allow you to reset your password.
   
   If you do not receive the email notification, please contact TiM Support.