Correcting Startwork that is past Gatekeeper Review

If a packet is past Gatekeeper review, an Upstream Approver must bounce the packet back to the Gatekeeper in order for the Startwork to be corrected.

Currently in TiM, a Gatekeeper cannot "take back" Startwork once their review is complete. (This functionality is coming! Stay tuned!)

NOTE: If the Startwork has been Fully Approved, that packet cannot be modified further. Instead, you can initiate a Job Change from Crew Management to adjust Employment Details. Or, you can duplicate the original packet if an employee needs to submit revised information from their end.

Step 1. The Upstream Approver bounces the Startwork Back to Gatekeeper

1. From the Approval Pipeline, click "Approve" to access the Startwork. This will take you to Employment Details.
2. Scroll down, select "Send back to Startwork Gatekeeper."
3. Enter a reason for bouncing the packet back to Startwork Gatekeeper.
4. Click "Send Back."

Step 2. A Gatekeeper corrects the Startwork

A Gatekeeper will always begin by clicking the yellow "Review" button.

What steps to take next depends on what needs to be modified. 

Here are links to some common scenarios:

• Employment Details need to be edited
• Employee should have received a different Standard Packet 
• The employee's personal information is incorrect
• For other scenarios, see: Correcting Startwork