Sign Up, Log In, & Account Settings Help
Instructions for creating and accessing your TiM Account and editing your Account Settings.
How to's related to Sign Up and Log In
- How to Sign Up for TiM / Create a TiM Account
- How to Log In to TiM
- How to set up MFA via the Okta Verify app (recommended)
- How to set up MFA via SMS Authentication / text message
- How to set up MFA via Voice Call Authentication
- How to change your TiM log in credentials
If you receive any of these messages during Sign Up or Log In, here's what to do:
- "Your account is currently locked."
- "Invalid email or password."
- "The Phone Number entered is already in use with another Account."
- "The Primary Email Address entered is already in use with another Account."
- "The Alternate Email #_ entered is already in use with another Account. "
- "Password does not match criteria with a complexity of only [#]"
Sign Up, Log In, & Account Settings FAQs
- Forgot your password?
- I haven't received the SMS / text message with my MFA code
- I can't change the phone number to receive a MFA verification code. What do I do?
- I haven't received the phone call with my MFA code
- Why am I being asked to reset my password?
- What is Multifactor Authentication (MFA)?